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How do I choose my stationery card stock colours and ink colours?

After you place your order, you will receive an automated email requesting the text you want on your item and your cardstock and ink colour choice. 

You can use our guide for cardstock and ink colour options to help choose what colour/cardstock you want to use for your stationery items. 

Please note all colours in product photos are indicative and can change depending on the screen you are viewing on. Therefore we are not responsible for colours appearing differently on our website to when they are printed. Order a sample pack to see the colours we use in real life (the cost is refunded to you once you place your full stationery order with us).

How much does shipping cost?

Shipping is free for all sample boxes within Australia. For all other items we charge a flat fee of $30 for shipping domestically and a flat fee of $40 internationally.

When will my order be dispatched?

Your order will be dispatched within 2 business days of it arriving from our printers. Timings are dependent on many factors. For a full breakdown of the process and timeframes, please review the FAQ “How does the order process work?”

How long does it take to receive an order?

We generally recommend ordering your items at least 4 weeks before you need to use them/post them. The entire process can take as little as 2 weeks and as much as 4 weeks assuming no shipping delays and we receive all information from you

For a full breakdown of the process and timeframes, please review the FAQ “How does the order process work?”

How does the order process work?

When your order has been placed, you will receive an automated email requesting information for your order. This can include what text you want on the item, what colour cardstock you would like us to print on (where applicable) and what colour ink you want the text to be printed with. 

When we receive the details of your order from you we will send you a digital proof of what your item will look like within 3 business days. We will not print any items until a customer has approved a proof. Please note, we allow up to 1x revision (i.e. one edit of your design after the initial proof has been sent to you). Additional revisions are charged at $15 per item per revision.

Once you have approved the design proof, it will be sent off for printing (this generally takes 2 weeks). When your items have been printed, we will check everything is 100% perfect and then ship them to you (this generally takes 2-4 business days within Australia and can vary for international customers). You will receive a tracking number once your items are shipped.

How do I track my order? 

Once your order has been shipped, we will send you an email with a tracking number.

Can I return my order? 

Due to the custom nature of our products, we are unable to provide returns on any of our products. Returns and refunds will only be provided to faulty products. A product will not be considered faulty (and cannot be returned/refunded) if there is a spelling/typographical error on the product, where the design proof (with the error) was approved by the customer.

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